We appreciate you using Oxy₂Mask to satisfy your oxygen needs. We partner with many Home Respiratory companies to provide Oxy₂Mask to people in our community using oxygen. Please contact your Home Oxygen provider and they should be able to supply you with more Oxy₂Masks. If they don’t currently carry Oxy₂Mask, then please send along the downloadable brochure on this page to make them aware of Oxy₂Mask!

While you may find Oxy₂Mask on Amazon for sale, please know that we do not provide Oxy₂Mask to any Amazon vendor. Because of this, we cannot guarantee the performance or quality of any product you purchase off Amazon or any other 3rd party ‘like’ site. Plus, we have heard instances of people buying medical products like Oxy₂Mask off these sites, only to find they get shipped a used/soiled device, parts of a device, or a device that is broken. Buyer Beware! It is best that you obtain your Oxy₂Mask products from a Southmedic authorized vendor to ensure you receive the quality you expect and need in an oxygen delivery product!

It is always best if you’re questioning the oxygen flow coming from Oxy₂Mask or any other oxygen delivery device, to contact the healthcare professional who has been assigned to your care directly. They can effectively troubleshoot a concern like this. However, Oxy₂Mask does deliver oxygen to the patient through a concentrated ‘cloud’ of oxygen emanating from the triangular disc diffuser that is at the centre of our technology. This may have the perception that you’re ‘not getting any flow’, because the oxygen is not ‘blasting’ up into your airway like other oxygen delivery devices may create the feeling of – even at the same flows you’re running Oxy₂Mask at. Please monitor your symptoms accordingly and contact your healthcare professional to answer any questions, as appropriate.

Unfortunately, extra elastics are not available; but if your Oxy₂Mask elastics are worn out or soiled – it’s likely time for you to please change the entire Oxy₂Mask anyway.

Oxy₂Mask is meant for oxygen delivery only. It does not create the seal necessary that other CPAP mask interfaces require, and therefore, cannot be used with your CPAP machine.

Because Oxy₂Mask is a mask that sits in front of your airway, and not in your nares like nasal cannula do, it is not advisable for you to use Oxy₂Mask with any device that requires a triggered pulse of oxygen flow. Typically, no oxygen masks should be used with pulsing oxygen devices, since there is no guarantee the patient will be able to reliably trigger the device through a mask. Please consult the healthcare professional assigned to your care for advice on appropriate interfaces to use with pulsing oxygen devices.

Yes! There are four sizes of Oxy₂Mask: Adult, Adult Plus, Oxy₂Kid and Oxy₂Tyke. Please consult with the healthcare professional assigned to your care to ensure you have the correct fitting mask.